Overview

Position:       Business and Operations Manager

Program:      Workforce Development

Schedule:     Hybrid (post 90-days)

Salary:          $75,000 – $85,000

Program Description:

Project Renewal’s Workforce Development (WFD) division helps individuals with

histories of homelessness, substance use, mental illness, and justice

involvement to prepare for, find, and retain employment. Programming

includes pre-employment services, soft skills training, sector-based

trainings, digital literacy, financial literacy, case management, job

retention, career advancement and alumni services. Project Renewal

enrolls 500-600 clients in WFD programs each year and consistently

achieves job placement and retention outcomes that exceed the national

average for programs serving similar populations. The WFD division has

an operating budget of approximately $3M comprised of multiple

government contracts and private foundations.

Overall Responsibilities:

The Workforce Development Business and Operations Manager is a critical

position that oversees billing and contracts for all workforce

development programs as well as operational management of the office

space. Key aspects of the job include updating database with necessary

client and billing information, acquiring documentation for funders,

preparing vouchers for payment, executing contracts, liaising with

funders and stakeholders, financial management, office administration

and management, managing a small team and developing processes to

improve performance and efficiency.

Essential Duties and Responsibilities:

The essential duties of the Business and Operations Manager include but are not limited to the following activities:

  • Contracts and Billing: Ensure all contract requirements are met, including client documentation, processes, and eligibility.
  • Work with all team members to acquire billing documentation for clients.
  • Develop best practices, trainings, and reports for obtaining billing documentation.
  • Prepare and submit billing vouchers.
  • Track all billing and contract requirements using appropriate databases and systems.
  • Develop systems to ensure efficiency in voucher processes and maximize billing potential.
  • Develop relationships with funders and coordinate execution of contracts.
  • Prepare for program audits and site visits Fiscal Management
  • Oversee purchasing for department and track all expenses.
  • Prepare invoices for employer partners and monitor clients’ stipend payments.
  • Forecast billing and revenue projections.
  • Assist with developing and managing contract budgets.
  •  Process staff budget allocations Office Administration
  • Oversee general office operations including front desk, waiting room, staff schedules, room   schedules and office supplies.
  • Supervision of staff working at front desk/waiting room
  • Provide oversight to distributing carfare, meals, and incentives to clients •
  • Ensure that clients’ records are properly maintained and updated to reflect daily program activities.
  • Oversee file management systems, including archives • Process staff payroll and clients’ stipends.  
  • Assist with administrative functions of the Salesforce database.
  • Manage
  • data entry process and quality assurance into other funder required
  • systems such as NYESS, DHMH Portal, HRA WISE, Grants Gateway, and
  • others.
  • Develop processes and reports that notify staff of billing documents needed.
  • Complete monthly/quarterly/yearly reports for internal and external sources Proposals
  • Assist
  • with writing grant proposals and coordinating supporting documentation
  • such as labor market research, letters of support, and signatures on key
  • documents.
  • Utilize Salesforce to provide data for funding requests.

Qualifications:

  • Bachelor’s degree with a minimum of three years managerial experience.
  • Experience with managing government contracts.
  • Exceptional organizational, project and program management skills
  • Experience in office management/operations.
  • Strong
  • digital skills including proficiency in MS Office Suite as well as CRM
  • management and reporting; Salesforce experience strongly preferred.
  • Ability to communicate effectively, excellent presentation and writing skills are critical.
  • Ability to proactively anticipate needs, multitask, and meet deadlines.
  • Ability to work effectively with multiple stakeholders.
  • Experience with managing program budgets, writing proposals, and analyzing data is highly preferred.

 All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.