Overview

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. Watch this video to learn more about Reading Partners.

 

The high level:

The Program Operations Associate (POA) is versatile, dynamic, and provides great insight into many areas of organizational functional areas. The main role of the POA is to provide both administrative and capacity-building support to the regional team in a variety of functional areas regionally and nationally. At the regional level, the Program Operations Associate reports directly to the Program Director. The POA works collaboratively with all members of the regional team and key national departments. The POA role is an exciting opportunity for an energetic, highly organized, and innovative professional. 

 

What you’ll do:

Collaborate closely with the Program and Community Engagement Teams to drive critical AmeriCorps and Literacy Tutor recruitment and onboarding at the local level to meet annual recruitment goals. This includes providing on-the-ground support and leadership in recruitment and hiring, AmeriCorps member training, and technology support. 

 

  • Lead the recruitment of AmeriCorps members and Literacy Intervention Tutors:
  • Establish and maintain recruitment partners 
  • Ensure all job postings are up to date and refreshed on an ongoing basis
  • Schedule and attend job fairs on behalf of Reading Partners
  • Leverage Handshake and LinkedIn to recruit high-quality candidates

 

  • Lead on all operational aspects of AmeriCorps hiring, including:
  • Timely email communication to candidates 
  • Phone screens and interviews
  • Post-hire engagement
  • Ensure all hiring and prerequisite tasks are completed so that all members begin service on time
  • Lead AmeriCorps training and professional development: 
  • Establish orientation schedules for new and senior members
  • Plan Team Days and coordinate ongoing professional development 
  • Leading training as needed 
  • Establish and maintain member hours calculators
  • Lead hiring, placement, training and timecards of Reading Partners Literacy Intervention Tutors 
  • Lead planning and execution of AmeriCorps experience in the region
  • Plan team and community building opportunities on non-instructional days, throughout the service year, and the end-of-year celebration
  • Solicit and analyze feedback from AmeriCorps Members to take actionable steps
  • Provide support to the Program and Community Engagement Teams 
  • Support training and newsletter creation for tutors
  • Support program operations in reading centers through coverage of centers, tutoring, and general support
  • Manage regional curriculum, technology, and supplies
  • Create and manage systems to track curriculum, materials, supplies and technology
  • Ordering materials as needed
  • Solicit feedback from AmeriCorps Members, tutors and staff on needs 
  • Maintain and manage supplies and materials budgets across teams 

 

Provide day-to-day administrative support to the region by managing all supply orders.  Other duties as needed. 

 

How you’ll do it:

Relationship Development & Communication:

  • Quickly develop positive relationships with internal teammates, national departments, and vendors. Demonstrate an ability to effectively communicate with a variety of folks, and manage a portfolio of operations-related relationships well. Ability to remain positive and goal-oriented in the face of competition for time and resources. 

Problem Solving & Decision-Making: 

  • Demonstrate a strong ability to recognize problems, solve them quickly, and appropriately message all shifts. Make decisions that consider all stakeholders, and act accordingly.

Project Management: 

  • Demonstrate a strong ability to balance multiple competing priorities daily. Demonstrate an ability to prioritize, and take action accordingly. Consider all stakeholders and implications in projects that are cross-functional. Demonstrate an ability to rally a variety of folks together to meet a goal.

Innovative Thinking:

  • Demonstrate an ability to create processes and systems to streamline internal operations in the region. Demonstrate a high level of comfort with ambiguity, and an ability to create order. Demonstrate an aptitude for framing problems as opportunities, and always pushing to further streamline. 

About you!

You’ll be successful in this role if you:

  • Have up to 2 years of high volume, fast-paced operations, office management, or executive support role
  • Are interested in a role that is multi-faceted, cross-functional, and highly dynamic
  • Have excellent computer and database skills
  • Have past experience supporting scheduling and logistics for staff
  • Ability to prove eligibility to work legally in the U.S.
  • Demonstrate a deep belief in our mission, commitment to race, equity, diversity and inclusion (REDI), and root your work in our core values

 

 

Bonus Points if you:

  • Have experience working in the launch phase of projects or programs
  • Are an AmeriCorps, Peace Corps, or other national service alum/alumna