Overview

About Concern Worldwide

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has over 4,700 personnel working in 25 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

The Role

Based in New York and reporting to the IT Manager, the IT Technician is responsible for providing operational and maintenance support for the organizations ICT infrastructure. This role is also responsible for responding to and resolving technical support requests from users in an efficient and effective manner while maintaining a high level of service. The successful candidate will be able to support the planning, development and implementation of the Technology Infrastructure to ensure timely and cost-effective delivery of results that best serve the interests of the organization.

Responsibilities include, but are not limited to, the following:

  • Provide technical support (remote and in-person) to end-users regarding computer hardware, software, and network-related issues
  • Install, configure, and troubleshoot operating systems such as Windows and MAC OS
  • Assist IT Manager in setting up and maintaining computer networks
  • Perform routine maintenance on computer systems to ensure functionality
  • Assist in the procurement and setup of new hardware and software
  • Collaborate with the IT team to implement IT projects and initiatives
  • Document all technical procedures and user guides for reference
  • Manage Assets Management System and maintain, manage, move and deploy IT Assets
  • Assist IT Manager in maintaining and managing deployed systems not limited to SharePoint, Ninja One, Tech Chat Bot, Asana, etc.
  • Perform Preventive maintenance tasks regularly
  • Other tasks as assigned by IT Manager

Qualifications:

  • A minimum of 1 year of experience in IT Technical Support
  • Proven experience in computer networking and fixing network issues including wireless and wired networks
  • Practical hands-on experience in administrating and managing VMWare, Microsoft Windows IT infrastructure, MAC OS, and O365 Technologies
  • Experience in administrating and managing Microsoft Active Directory environment including Group Policy, User Management, etc.
  • Strong knowledge of IT support principles and practices
  • Excellent communication skills to effectively interact with end-users
  • Familiarity with computer hardware components and peripherals
  • Prior experience in desktop support that includes Windows PCs and MAC
  • Experience in working with chatbot design and management systems that include Bot Press, Chat Base, Intercom, etc.
  • Experience in handling Assets Management Systems such as Freshdesk, Asset Sonar, and Spiceworks
  • Able to work independently and in a team setting
  • CompTIA ITF+ and A+ Certifications is a plus
  • Must be able to work in the NY office Tuesdays, Wednesdays and Thursdays
  • Must be eligible to work in the US.