Enrollment Coordinator, Tianjin Juilliard School (NYC)

Overview

Overview:

As an integral member of the Tianjin Juilliard enrollment management team and the New York Tianjin team, this position is based at The Julliard School in New York. Responsibilities include supporting the TJS Enrollment position in managing and running reports from the admissions database, Technolutions’ Slate CRM enrollment management system. This position collaborates primarily with the Tianjin Associate Dean of Enrollment Management and the admissions team based in China in all activities designed to attract and yield top-tier students from around the world to the Tianjin Juilliard School in China. This position is an institutional liaison, working closely with the New York enrollment management offices and engaging the Faculty of both campuses in student recruitment initiatives and in establishing brand visibility for the China campus. Additionally, this position is responsible for managing the scholarship program at TJS, and chairing the scholarship committee, awarding students, and managing the student financial appeals process. A balance of technological ability and higher-education professional experience are essential for success, as this position is actively engaged in institutional strategic enrollment and scholarship management.

The salary range for this role is $55,000-$60,000 annually.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu

Responsibilities:

Enrollment Management, Admissions, Financial Aid

• Support the Enrollment and Admissions Team as follows:
  • Establish and lead on-going, cross-campus recruitment events that reenforce Juilliard as one institution with two campuses including events with faculty, students, and staff at The Juilliard School in New York
  • Engage New York visiting faculty to develop targeted U.S.-based recruitment efforts that support Tianjin Juilliard’s enrollment goals and initiatives
    • Facilitate communication between faculty of both campuses
    • Serve as primary contact for New York visiting faculty to provide information about Tianjin Juilliard programs and opportunities for prospective applicants
    • An on-site point person for New York visiting faculty for questions and processes related to the Tianjin Juilliard School
  • Serve as an integral member of the Graduate Admissions Committee
  • Coordinate and lead both Graduate and Pre-College Scholarship meetings
  • Provide financial overview of applicants under admission consideration to award scholarship equitably and in line with enrollment goals
  • Collaborate with the Associate Dean for Enrollment Management, Tianjin campus, in scholarship budget projections to meet enrollment needs
• Diplomatic liaison between the Tianjin and New York Juilliard admission offices
  • Facilitate communication between Tianjin and New York enrollment management teams, including organizing calls, meetings, and admission committee review process
• Organize, facilitate, and run U.S. regional auditions for the Tianjin Juilliard School, managing the audition environment so that applicants feel welcomed and supported
• Represent the Tianjin Juilliard School at U.S. recruitment events
• Provide excellent customer service and in-office recruitment support
  • Answer phone and email inquiries during U.S. business hours
  • Act as institutional ambassador, meeting with prospective students and applicants to the Tianjin Juilliard School, from the New York offices
• Participate in ongoing professional development for awareness of recruitment strategies, issues, and best practices in higher education

Enrollment Management, Technology

• Support Slate Captain (TJS Enrollment Position) in all aspects of Slate activities including:
  • Identify, organize, and extract data through building reports as needed
  • Slate support for Director of Admissions, Tianjin campus including upload of recordings and supplemental materials
• Data Analysis related to Financial Aid and Scholarship
  • Utilize data from past years to recommend awarding adjustments to maximize yield and address student financial need, while remaining within budget
  • Analyze applicant/prospect behavior in order to make recommendations regarding how the institution should engage with prospects relative to affordability
  • Function as an institutional resource to ensure that data and technological resources relative to scholarship and financial aid are utilized effectively to serve the needs of applicants and faculty across divisions

Enrollment Management and Admissions

• Coordinate with Public Affairs team at The Juilliard School in New York to help establish a robust communication plan that clearly outlines how scholarships work, and issues of affordability, quality, price, etc. that impact applicant and student decision making.

Additional Responsibilities:

• Position will require some evening and weekend work, especially for communication with the team in China
• Some travel should be expected

Minimum Requirements:

• Bachelor’s Degree
• Extensive knowledge and experience with computer applications, web-based tools, and social media
• 3+ years of administrative experience
• Advanced problem-solving skills
• Experience with data analysis and statistics
• Extremely organized, accurate, and attentive to detail
• Understanding of and committed to diversity and the mission of The Juilliard School
• Strong diplomatic skills, with attention to bridging teams in two locations and cultures, and working with a diverse applicant pool from around the world
• Demonstrated experience delivering friendly, patient, and thorough customer service
• Goal-oriented, self-motivated, requiring minimal supervision
• An excellent and collaborative colleague and team member
• Ability to travel, sometimes on evenings and weekends

Preferred Background:

• Management and development experience within Technolutions’ Slate, a customer relationship management database
• Management experience with scholarship/financial aid in an educational setting
• Higher education degree in the performing arts
• Work experience, with intermediate level of responsibility, within an admission office in higher education and the arts
• Knowledge of Mandarin Chinese. Willingness to begin learning Mandarin if no previous fluency

• Please note that submission of a cover letter is a requirement of all applicants for this role.

Benefits Offerings:

The Juilliard School provides competitive compensation and generous perks and benefits for all eligible employees.

• Benefit offerings may differ based on Employee Status.
• Medical, dental, vision and life insurance
• 403(b) retirement annuity plan with a generous employer contribution
• Optional, supplemental tax-deferred 403(b) retirement annuity plan
• Substantial paid time off, including vacation, personal leave, sick leave, and 29 paid School holidays
• Long-term disability coverage and salary continuation
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Employee Wellness at the forefront:
  • Employee Assistance Programs provide confidential support, guidance, and resources to assist faculty and staff and immediate family members in the prevention, early intervention and resolution of problems that may impact someone personally or professionally.
  • Headspace – access to guided meditations, animations, articles and videos that helps users take care of their mind, at work and at home.
• Tuition-free Extension classes – enroll in Juilliard non-credit earning, non-degree seeking classes at Juilliard! Interested in taking voice lessons? Or do you want to learn to play the piano or guitar? Perhaps you’ve always wanted to dance ballet? Or you’re interested in the history of music? There are a vast array of options for you to immerse yourself in the Juilliard culture.
• Tickets to Juilliard performances are available free of charge, depending on availability (certain exclusions apply)
• 15% discount for staff at the Juilliard Store

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.