Program Coordinator

Overview

Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.  

 

Position Summary: The Aging Services Program Coordinator will:

 

• Be responsible for providing coordination of services and outreach to older adults residing in and around the New York City Housing Authority development of Isaacs/Holmes Towers .
• Develop, maintain and continually update a schedule of programs and supportive services in alignment with vision and contractual obligations of our DFTA Senior Center and SOFA/DFTA NORC. Our services are focused primarily on financial and housing stability, health and wellness, and food security and include access to arts and culture, education and recreation program, and inter-generational activities and experiences.
• Serve as liaison between the specialists, consultants, volunteers and interns, supplemental service providers, property management, and other community stakeholders.
• Report directly to Program Director

 

 

Schedule: 35 hours per week 

 

Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 

Roles, Responsibilities, and Essential Duties

Primary Duties:

• Ensure participants gain access and opportunities to a whole range of social services, wellness education, socialization, arts and culture, and recreation activities through the programming at the Isaacs Center.
• Assist Program Director with the creation and management of a monthly calendar of activities, services, and events.
• Develop and maintain relationships with community partners and consultants to bring new and innovative programming to the senior center in alignment with the goals and mission of the program.
• Develop professional provider relationships with older adults, their families and caretakers guided by standards of professional social work practice. This will include counseling, crisis intervention, follow up reassurance phone calls, advocacy, information/referral and in- office meetings.  
• Develop an individualized service plan, with mutually agreed upon goals and objectives and reassess on regular and consistent basis. Participate in the develop of care plans to promote client self-determination; to assist seniors with staying in the community; and to promote healthy and independent aging.
• Develop, maintain and continually update a directory of supportive services and agencies available to residents within the local community.  Lead committees with participants including Inclusivity, Hospitality, Social Action, and Program Planning Committees. Coordinate regular trips with participants to cultural sights, as well as shopping and appointments
• Organize and lead community center trips and outings for shopping, recreation, and cultural experiences
• Assist with outreach efforts to increase participation. Ensure timely response and follow-up to referrals made.
• Advocates for clients’ rights, entitlements, and other benefits.   Develop and foster strong relationships with consultants, community partners, and government agencies. 
• For participants who are hospitalized or in rehabilitation, communicate with the social worker to be informed of the care plan and participate in the discharge planning to assure appropriateness and availability of needed services are in place.
• Submit weekly Dashboard and Service Log reports that details activities, including statistics and data on client outcomes.   Prepare documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures. Complete case notes and log outcome measurement data
• Work with supervisor in conjunction with the NYC Department for the Aging and HUD to ensure that the appropriate processes for staff are in compliance with personnel policies and procedures

 

Qualifications: The Aging Services Program Assistant must possess:

• Strong writing, speaking, interpersonal and organizational skills
• Demonstrated experience providing exemplary supervision, direct clinical practice, group facilitation, and managing data and outcomes.
• A history of working with diverse and high-needs aging populations, value team building, and support the development of community to address complex issues. 

 

Education/Skills/Experience: 

• High School Diploma or equivalency required; Bachelor’s degree preferred
• Prior experience working with the elderly highly preferred
• Bilingual, English/Chinese or English/Spanish highly preferred
• Ability to handle confidential information with discretion
• Ability to work some flexible hours (e.g., evenings, weekends, Thanksgiving or Christmas Holiday)
• Working knowledge of community resources and service providers to older adults.
• Ability to work effectively with culturally, economically and educationally diverse populations.
• Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts
• Strong verbal, written and interpersonal communication skills
• Demonstrated knowledge of working with the elderly and knowledge of the process and issues of aging, including disability, mental health and abuse issues. Must be flexible in dealing with others.
• Computer literacy including ability to use Microsoft Word, Excel, and Outlook

 

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.