Overview

Case Manager – Child Advocacy Center

Summary:

 The Case Manager is an essential link between the child victim, their involved family members and the CAC’s multidisciplinary team (MDT). Case Managers support the child and family through initial and ongoing investigation and criminal justice proceedings and provide critical victim support & advocacy services including assisting with appropriate referrals and linkages to Safe Horizon and community-based services.

 Responsibilities:

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Greet and orient the child victim and involved family members to the CAC and link them to assigned MDT members;
  • Advocate to police, child protection, prosecution, medical personnel and other social service agencies or partners of the CAC on behalf of the child and involved family members;
  • Engage families around service needs including domestic violence, public benefits, housing, crime victims’ benefits, etc.;
  • Provide crisis intervention and supportive counseling as needed;
  • Provide education about the purpose and process of the CAC investigation and prosecution in family court and/or criminal court;
  • Provide information about the rights of crime victims;
  • Provide information and referrals, compensation claims assistance, accompaniment to forensic rape exams and court appearances;
  • Provide follow-up telephone and in-person services;
  • Coordinate with the multidisciplinary team, consisting of forensic interviewers, child protection, law enforcement, prosecution, and mental and medical professionals, to ensure the family is kept informed, and the family’s needs are addressed;
  • Provide emergency and other practical assistance (food vouchers, emergency clothing, Metro Cards, financial assistance);
  • Maintain ongoing communication with families about the CAC investigation, criminal justice process and family/criminal proceedings when appropriate;
  • Enter new and ongoing case information into CMS in a timely and accurate manner;
  • Participate in multidisciplinary case review to represent the family’s interest and advocate for their needs; and
  • Other responsibilities as assigned.

Qualifications:

A Bachelor’s degree in Criminal Justice, Social Work, Psychology, or related field required, or equivalent relevant experience. Experience working with abused children (or other vulnerable populations) and their families preferred. Bilingual Spanish preferred. Strong interpersonal and engagement skills, listening and communication skills and crisis management skills required. Ability to work with a multidisciplinary team with a willingness to appreciate different points of view and problem solve in a constructive manner. 

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

 AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

New Requirement: 

Effective October 29, 2021, as a private contractor of The City of New York all Safe Horizon employees, interns and volunteers must provide proof of COVID-19 vaccination unless they have been granted a reasonable accommodation for religious or medical reasons.

Technology Statement: 

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. 

 Please follow this link to view complete EEO Law and complaint filing information: 

https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf 

Apply for job