Overview

SUMMARY DESCRIPTION

A tech-savvy professional who can bring energy and experience to enhancing the capture, organization, and description of the foundation’s digital knowledge assets. Their work will support the foundation’s learning and strategic initiatives and commitment to preserving our legacy for future researchers. Specifically:

  • Oversee the flow of digital archival content, from ingestion into the repository through evaluation, processing, and curation.
  • Develop and maintain enterprise taxonomies, particularly those used within the digital records center and knowledge repository.
  • Oversee and evolve the structure of the digital knowledge repository, including metadata templates and workflows.
  • Manage projects to migrate content and data into and out of the digital repositories.
  • Provide administrative oversight and reports on repository usage and permissions.
  • Collaborate closely with IM managers to understand records and knowledge management-related requirements and how they impact repository functions and processes.

RESPONSIBILITIES

Principal duties and responsibilities, including but not limited to:

Digital Repository Management

  • Establish workflows for adding, cataloging, preserving, and curating repository materials
  • Implement improvements to processes and tools for managing repository metadata
  • Manage cataloging projects for materials in the repository or digital asset management system
  • Establish and maintain high standards for content and metadata quality control
  • Manage migration of legacy digital collections to the knowledge repository
  • Support content digitization efforts, in partnership with IM managers
  • Arrange and describe digital materials, following relevant standards
  • Monitor metrics and leverage analytics and user feedback to report/provide insights on repository performance
  • Identify collection development opportunities based on usage and other metrics
  • Manage support tickets and enhancement requests to improve the repository’s functionality

Ontology and Metadata Development

  • Create, harvest, analyze, enrich, and maintain repository metadata
  • Develop and maintain ontology concepts, structures, and documentation
  • Support ontology integration, cross-walking, and auto-classification projects
  • Develop methods for using ontology to optimize search and navigation experience 

Training, Outreach, Departmental Support

  • Provide backup assistance in responding to reference and research requests
  • Support the development, curation, and promotion of knowledge artifacts
  • Promote an understanding of the value of identifying, creating, storing, and re-using foundation’s knowledge
  • Provide outreach, training, and mentoring of staff regarding information and knowledge management processes and tools
  • Represent the IM team’s interests across the foundation, within the philanthropic community, and within the professional records and information management community

QUALIFICATIONS

  • Bachelor’s degree from an accredited program in a relevant discipline or equivalent combination of education and experience
  • Four to six years’ experience managing digital collections in formal repositories or knowledge management systems
  • Expert skills in using Microsoft Excel or Google Sheets
  • Experience creating and managing enterprise taxonomies and controlled vocabularies
  • Experience creating, validating, transforming, cross-walking, and bulk editing metadata
  • Broad knowledge of information retrieval, categorization, and organizational principles, as well as digital preservation, archival, and records management theories and practices
  • Excellent problem-solving skills, including an aptitude for complex, analytical, and detailed work

PREFERRED QUALIFICATIONS

  • Background in library science, corporate records management, knowledge management, or archives
  • Master’s degree in library/information science a plus
  • Experience as an information, knowledge, or content manager on large-scale web, records, or repository management initiatives
  • Familiarity with digital scanning operations
  • Facility with generating system usage and activity reports
  • Experience providing outreach and training and facilitating change management around new tools and processes
  • Ability to work creatively, collaboratively, and effectively both as a team member and independently with a diverse staff in an inclusive, multicultural environment
  • Strong service orientation, particularly in responding to requests for information
  • Strong written, verbal, organizational, presentation, communication skills
  • Strong skills in using Microsoft or Google productivity applications
  • Ability to work effectively and attain goals in a deadline-driven environment with changing priorities
  • Experience working in non-profit organization
  • Knowledge of the field of philanthropy and other fields in which the foundation works

PHYSICAL REQUIREMENTS

  • This position is primarily a sedentary role. However, the person in this position may need to occasionally move about inside the office to liaise with internal staff, access files, office machinery, and a copy machine/printer

SALARY: Ford Foundation is committed to practicing salary transparency. The minimum salary for this position is $84,999

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