Overview
Intro/Program Description: The Manhattan Outreach Consortium is a borough-wide initiative to reach out to and quickly move street homeless individuals into permanent housing. The Manhattan Outreach Consortium collaborates with various community partners and healthcare agencies throughout Manhattan.
Purpose of Position: The Outreach Worker will work to creatively and effectively engage individuals living on the street through outreach in the community. The position will serve to respond to 311 community calls and to provide outreach to chronically street homeless. The position will work collaboratively with the other MOC teams.
Schedule: Monday through Friday, 4:00pm to 12:00am
Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.
Roles, Responsibilities, and Essential Duties
Homeless Outreach
- Part of a two-person team reaching out to homeless adults in Manhattan
- Approach homeless individuals and encourage them to accept services
- Client monitoring: placing individuals on a pre-caseload tracking sheet, logging bedded down sightings, assessing for safety and providing advocacy; referring and transporting clients to shelters and/or drop-ins as needed
- Communicate with clients already known to the program; assist in promoting service goals and escort clients when needed
- Enter data into computer database
- Prepare reports on shift activities and client status
- Assist in training of new staff and participate in group trainings for current staff
- Respond to 311 calls regarding homeless individuals
- Drive outreach van
- Canvass for vulnerable individuals during Code Blue and Code Red seasons
- Participation in overnight quarterly counts of homeless individuals living on the street. Schedule shift to overnight hours at least four nights out of the year for counts would be necessary
Other duties as required
Qualifications/Educational Requirements
- High School diploma required, Bachelor’s degree preferred
- Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least 1 year as a licensed driver and no suspensions within the last 3 years)
Skills, Knowledge and Abilities
- Experience with persons with mental illness or homelessness preferred
- Occasional lifting of up to 30 lbs
Computer Skills
- Experience with or ability to learn Microsoft Office, Street Smarts, MoCApp
Physical Requirements
- Frequent walking and standing
Work Environment
- Indoors and outdoors; all weathers