Overview

“All persons newly hired for employment by RiseBoro must provide proof of being fully vaccinated by the first day of employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.”

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Tenant Services Coordinator will provide light touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. The Tenant Services Coordinator will:

  • Actively coordinate day to day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission.
  • Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of task and objectives.
  • Provide ongoing case management, assistance and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services.
  • Ensure tenants maintain housing subsidy and benefits required to remain in permanent housing.
  • Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed.
  • Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed.
  • Educate residents on the available on-site services and other community resources.
  • Prepare and maintain up to date records and resident files, outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence.
  • Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.
  • Work collaboratively with community partners to ensure residents are able to age in place, including coordination of home care services and proper discharge planning from inpatient facilities.
  • Communicate with on-site property management and maintenance staff on resident issues and to obtain records of incidents and hospitalization during off working hours.
  • Escort tenants to appointments, such as medical or government agencies when appropriate and based on need.
  • Additional responsibilities may be added as position evolves.

COMPETENCIES

  • Team player and willing to work with a diverse population
  • Bilingual in Spanish and English required
  • Must have the ability to problem solve and work with a high level of autonomy
  • Some experience in human services required; 1-2 years preferred
  • Flexible in order to accommodate evening and weekend hours as the need arises
  • Commitment to organization’s mission, vision and values
  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Have a commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)

EDUCATION EXPERIENCE

Bachelor’s Degree in social work, psychology, or a related human services field of study required

EEO/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Apply for job