Overview
RESPONSIBILITIES
- Supervise a team of four Case Managers through weekly individual and monthly group meetings.
- Review physical and virtual case records and reports at least monthly.
- Direct staff interventions in difficult or crisis situations.
- Maintain and monitor program reports to ensure statistical goals are being met.
- Monitor program for quality assurance and contract compliance.
- Provide each Case Manager with yearly performance appraisals.
- Assist in the development and implementation of services for clients.
- If/when short staffed, maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow up.
- Interview potential new staff and put together hiring paperwork.
- Train new staff in all of the different aspects of case management, including using CARES, conducting unit inspections and submitting them into SalesForce, creating and maintaining client records, etc.
- Represent the agency at meetings and events.
- Act as a liaison between BronxWorks and other CBOs, the area community district, and government agencies.
- Perform additional duties as assigned by Director of Social Services and/or Residence Director.
QUALIFICATIONS
- Licensed Master Social Worker (LMSW) Required
- Prior supervisory experience working in a social service agency preferred.
- Bi-lingual (Spanish) preferred but not required.
- Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods.
- Ability to occasionally lift and/or move up to 10 pounds.
- Ability to stand, walk, or sit for long periods of time.
- Ability to climb five flights of stairs.
- Ability to bend and retrieve objects and/or documents.
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
- TB Test required within 120 days or employment.