Overview

Position Title:             Rochester Office Director 

Reports To:               Northeast Regional Director 

Job Location:              Rochester, NY 

Salary Range:              $84,000 to $105,000

Grade Level:              10A

FLSA & Union Status:       Exempt x Non-Bargaining 

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster.

Primary Purpose: 

The Rochester Office Director heads the local CWS office in Rochester, managing the day-to-day operations and strategic direction of the Rochester location. The Director oversees the program portfolio and program finances and budgeting; identifies funding opportunities and assists with writing proposals; fosters relationships with local congregations and community members; supervises staff; and completes monthly, quarterly, and annual reports to CWS, its partners, and other funding agencies. This will start as a fully remote position as this is a new CWS program location; the position will transition to hybrid or fully in-person once an office location is identified and opened. 

Essential Duties: 

  • Support the development of a Rochester office by selecting an office location, enriching local partnerships, and developing a plan for receiving financial and in-kind donations to support current clients.
  • Set up operational support for the office, including securing office equipment, mailing supplies, etc.
  • Engage local churches, church leadership bodies and national denominations in partnership to encourage support of the Rochester office.
  • Recruit, hire, train, and supervise staff in accordance with CWS personnel policies and guidance from CWS Human Resources.
  • Promote teamwork, coordinate the workload of staff, delegate responsibilities, and hold staff accountable. Communicate regularly with the Northeast Regional Director and seek additional guidance as/when needed; partner with Regional Finance Manager.
  • Address emergency situations as they arise and mediate conflict as necessary.
  • Prepare grant proposals, reports and budgets for new and existing programs.
  • Actively pursue funding opportunities to obtain private resources for general operating support.
  • Perform ongoing analysis of program needs in response to the changing needs of client population.
  • Work with national CWS staff to plan program development.
  • Monitor funding received from CWS and other sources to ensure responsible fiscal administration of programs.
  • Oversee development of private resources to support clients.
  • Prepare (or oversee preparation of) regular expense reports and reimbursement requests.
  • Complete programmatic and financial reports for funding sources as required.
  • Collaborate with program supervisors to develop organizational quality control mechanisms.
  • Consult with the Northeast Regional Director and CWS headquarters staff to develop and implement protocols and procedures on human resources, program development, and financial matters relevant to the Rochester sub-office.
  • Participate in meetings on the national, state, and local levels, including those with stakeholders in Rochester, including colleague agencies.
  • Engage in on-site monitoring visits conducted by CWS national staff and/or federal partners.
  • Represent CWS in interactions with the local community agencies.
  • Provide ongoing training to staff on program developments and service requirements.
  • Work various hours as necessary, including some night and weekend work.
  • Perform other duties as requested. 

Qualifications: 

Experience: 

  • Experience in program management, planning, and development required.
  • Experience with refugee resettlement programs strongly preferred.
  • Previous experience in staff supervision is required.  
  • Experience working cooperatively with a wide range of organizations is required.
  • Experience with ORR programs strongly preferred. 
  • Previous experience in working with immigrant children and youth preferred. 
  • Previous experience managing volunteers strongly preferred. 

Skills: 

  • Superior written and oral communication skills are required. 
  • Ability to work in a multi-cultural environment required. 
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required. 

 

Education & Certifications: Bachelor’s degree plus five years’ work experience with immigrants, including at least two years of direct social service experience; or equivalent combination of education and experience. 

 Special Requirements: 

  • Proof of full COVID vaccination required
  • Must be located in or willing to relocate to Rochester, NY
  • A high level of computer literacy is required, with proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as internet and email applications.
  • Must possess valid driver’s license and insurance and be able to pass an MVR check
  • Must be able to pass a stringent background check
  • Ability to lift 25 lbs. of weight and perform moderate physical activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
  • Night and weekend work is required

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

 

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan

• Medical, Dental and Vision Insurance

• Paid Time Off

• Life Insurance and AD&D

• Long Term and Short-Term Disability

• Employee Assistance Program (EAP)

• Health Savings Account

• Flexible Spending Accounts

• Commuter Benefits

CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.