Overview

Communities Resist (“CoRe”) seeks an Intake Officer and Receptionist to join our team combatting gentrification, displacement, social disenfranchisement, and structural injustice through organizing and affirmative litigation before housing, state, and federal courts as well as administrative agencies.

CoRe is a legal services organization for housing and community justice steeped in the 50-year tradition of community lawyering in Brooklyn and Queens. We have spent years working together with neighborhood organizations and organizers in representing hundreds of tenants and tenant associations toward enforcing their right to social citizenship by struggling, resisting, and enduring against any attempts to deny working communities, largely of color, their agency.  

The primary job responsibilities of the Receptionist and Intake Officer are as follows:

  • Operating the central telephone equipment in the office;
  • Taking messages and leaving them in the appropriate place for staff members;
  • Speaking to each prospective client or visitor who enters the office to determine whether or not they can be helped;
  • Referring persons who cannot be served by the office to the appropriate agency, if available, or informing people that no assistance is available if that is the case;
  • Performing preliminary intake or screening interview, including preparation of appropriate forms, which may require occasional typing;
  • Conducting screenings of applicants for service, including obtaining necessary demographic data, determination of eligibility, and scope of the client’s request for assistance;
  • Coordinating follow-up services, including appointments, referrals, client correspondence, and gathering documents and other information;
  • Opening and closing files for client and ensuring compliance with program protocols;
  • Providing applicants and clients with information, referrals and/or advice under the supervision of an attorney;
  • Using language-assistance resources, including translation and interpretation services available to assist LEP clients and community members;
  • Maintaining familiarity with and using internal and external resources to provide referrals;
  • Answering questions and helping to acclimate staff to intake procedures;
  • Distributing basic client service information materials;  
  • Maintaining client-related files, including copying, scanning, uploading and distributing documents.
  • Maintaining a chart indicating the location of every staff person, who must report their location and schedule to the Receptionist;
  • Receiving, sorting, labeling, collecting, stamping, posting, scanning, and distributing the mail; 
  • Assisting with mailing out documents; and
  • Occasional filing.

Applicants must have the following qualifications:

  • Bachelor’s degree and full-time experience in related work for a not-for-profit organization.
  • Exceptional communication and relationship-building skills and customer service orientation. 
  • Demonstrated ability to manage a complex, detail-heavy, and high-quality operation. 
  • Ability to lead and excel in an entrepreneurial, fast-paced, diverse, and results-oriented culture.  
  • Strong virtual communication and collaboration: efficiency and comfort with Google Suite, responsiveness via email, and willingness to participate in regular meetings as needed. 
  • Passion for making a difference; a growth mindset, can-do attitude, versatility, and openness to engaging in a spectrum of work.
  • Ability to effectively communicate with individuals from diverse backgrounds, including the ability to work with people in desperate crises.  
  • Computer proficiency sufficient to independently review and generate materials relevant to the position. 

CoRe is an equal opportunity employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion/creed, color, national origin, sex, age, disability, sexual orientation, military status, predisposing genetic characteristics, victim of domestic violence status or marital status. 

Salary will be commensurate experience and comparable with other similar legal services organizations. Excellent health and other benefits. The position is a full-time in-person position that requires you to be in the office Monday to Friday from 9am to 5pm. Applications will be considered on a rolling basis.

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