Overview
Position Summary
The Adult Education ESOL Program Manager at Community Impact provides oversight and management of a robust ESOL program as well as several extracurricular programs including Workforce Development serving 600+ participants year-round on campus and at satellite locations. The Manager recruits, trains and supervises approximately 50 Columbia work study student staff and 90 volunteer teachers and tutors; works cross-functionally with the Social Services and College Road programs; develops new program components and curricula; tracks and delivers government grant outcomes, and performs administrative functions. This is a full time position with some evening hours Monday through Thursday.
Community Impact is part of University Life, which is a central division at the University focused on enhancing the student experience across Columbia’s 17 schools and colleges. University Life programs and initiatives are informed by three core values: inclusion & belonging, student well-being and sexual respect. The University Life division consists of four departments: Student Life, Student Conduct and Community Standards, Religious Life and Community Impact.
Responsibilities
- Recruit, hire, and train Columbia University work study student staff including Coordinators, Education Specialists, and Program Specialists; supervise and coach student staff in performance of tasks.
- Coordinate the recruitment, training, evaluation and coaching of approximately 90 volunteer teachers and tutors for daytime and evening classes that take place 4 days a week each semester, engaging them in professional development; ensure Career Kit materials are delivered in all classes.
- Hire, train and supervise work study students to offer Workforce Development services for all program participants.
- Work cross-functionally with Social Services and College Road programs to ensure participant retention and follow through.
- Monitor participant tracking including intake, attendance, academic outcomes and any social services needed; create data collection tools that facilitate grant outcomes.
- Develop new corporate and non-profit partnerships that enable our participants to identify and pursue career paths in various sectors; manage new and existing relationships to facilitate participant referrals.
- Initiate and nurture relationships with University departments to facilitate volunteer and work-study recruitment and campus classroom space.
- Meet regularly with Senior Associate Director to review written program update summaries regarding all grant required benchmarks; identify issues; offer potential solutions and implementation strategies.
- Identify potential foundation and government funders; help develop proposal concepts that meet specific funder goals; help write grant proposals that incorporate research-based activities.
- Continually evaluate, refine, and improve all programmatic systems and procedures; develop implementation plans on a quarterly basis.
- Help lead CI activities such as the Gala, technological and operational improvement projects, policy development, weekly staff meetings and other events and projects as assigned.
- Perform other related duties and responsibilities as assigned.
Minimum Qualifications
Bachelor’s degree with three years minimum experience in adult education required; prior experience in program management, staff supervision and training and oversight of government grant deliverables required; experience working with low income, diverse populations and an understanding of their needs; proficiency in Microsoft Office Suite and Google Workspace; excellent oral and written communication skills; ability to manage multiple tasks.
Preferred Qualifications
Masters degree; experience in workforce development, fundraising, and evaluation processes
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.