Director, Constituent and Community Services

Overview

LOCATION

DOROT is a hybrid work environment where team members work part-time onsite and part time remotely. The Director will report to the headquarters located on the Upper West Side of Manhattan and should expect to be in the office three to five days a week.

ORGANIZATIONAL OVERVIEW

Founded in 1976, DOROT (“generations” in Hebrew) facilitates a dynamic partnership between older adults, volunteers and professionals to address the challenges of an aging population. DOROT is dedicated to enhancing the lives of older adults to help them live more independently and as valued community members. Compassionate care and a commitment to excellence are hallmarks of DOROT’s programs and staff. The agency is a recognized innovative leader in mobilizing volunteers and community and infusing social work into its service delivery model. Our programs – conducted onsite, in the home, remotely and in the community – are designed to combat loneliness and social isolation. 

DOROT’s diverse clients range in age from 60 to over 100 and vary in physical mobility and economic status. DOROT serves the Jewish and wider community, offering a lifeline of in-person programs to older adults in its catchment area (the Upper West Side from 59th to 125th Streets, East Side from 14th to 96th Streets, and Westchester County), as well as phone-based and online programs available to older adults throughout the country. DOROT engages more than 6,000 volunteers a year in meaningful and impactful programming that improves the lives and health of nearly 5,000 older adults. Bringing the generations together results in a mutually beneficial partnership that delivers much needed services ranging from enrichment to addressing critical needs.

 

ABOUT THE CONSTITUENT & COMMUNITY SERVICES DEPARTMENT

The Constituent and Community Services (CCS) Department serves as one of the main points of entry for older adults interested in DOROT programs. The department’s outstanding team provides a range of supportive services that assist older adults in aging in place and connecting to programs and resources that help them to thrive and build vital social connections. Social Workers also conduct psycho-social in-home assessments of seniors who wish to participate in programming that welcomes staff or volunteers into their homes. This robust portfolio includes Friendly Visiting, Kosher Meals at Home, Case Assistance, Information & Referral and Synagogue Partnerships.

 

THE OPPORTUNITY

Reporting to the Senior Program Officer for Supportive Services, the Director is a seasoned and strategic social services leader who is poised to review, enhance and oversee our client centered programs. The Director will manage and lead an experienced, high-performing and multi-faceted staff of 20-25, building on personnel and programmatic strengths and positioning the department for advancement. This astute leader is a social work subject matter expert who turns policies into effective practice and ensures that staff have the knowledge, resources and support they need to succeed. She/he/they will be responsible for adding a layer of dynamic oversight, refining administrative procedures and organizational policies based upon best clinical practices and being a creative thought leader for programs being expanded or launched within the Department portfolio. The ideal candidate has a proven track record with a range of aging programs, analytical acumen and can demonstrate knowledge and experience in successfully guiding departments through transformational growth.  

WHAT YOU’LL DO

The Director is responsible for the below major responsibilities in addition to a multitude of other projects.

 Leadership & Team Building

• Provide overall leadership to the department and expert clinical supervision to 3 LCSW Managers who oversee social work and direct service staff.
• Supervise Managers, social workers and other agency staff with expert direct practice acumen, sound clinical judgment and a keen understanding of DOROT’s role with constituents and in the community.
• As part of the Director Leadership Team, work interdepartmentally and collaboratively with other Directors on a variety of projects that range from programmatic improvements and marketing and communication strategies to working with the Development team on funding reports and new proposals and addressing People & Culture matters.

 Program Development & Management

• Be an innovative leader for program expansion within the department’s portfolio and respond to aging trends and new opportunities with strategic vision and expert program planning abilities.
• Recommend and implement new policies, procedures and protocols based upon best practices and clinical standards of excellence.
• Assess program deliverables and service outcomes through a data driven lens working in partnership with the Senior Management Team and Program Impact and Evaluation department; refine impact measures, create logic models and utilize survey results to inform and improve programming.
• Ensure that tracking systems, protocols and current technologies are efficient and effective, allowing for the consistent collection of participant data and program metrics.
• Oversee a budget of approximately $1.2 Million, representing a variety of distinct programs that are tracked and monitored separately.
• Establish and maintain supportive and mutually beneficial relationships with other community and aging services providers.
• Represent DOROT at professional conferences and in the media upon request.

WHO YOU ARE

• You are values-aligned. You share DOROT’s commitment to excellence, communal responsibility, compassion, integrity and innovation. You care deeply about making a difference and work each day to make a demonstrable impact for the older adults and volunteers we serve.
• You are an experienced program manager. You have a proven track record of managing a high volume of complex projects in changing environments and love getting a project from the start line to the finish line. You are comfortable breaking complex problems down into bite-sized deliverables, you create and deliver high quality reports, and you are proactive about identifying and addressing problems early.
• You excel at systematizing and cataloging best practices. You have skillfully implemented innovative, disciplined and continuously improving processes and systems, garnering cross-functional staff support and use in the past.
• You have an analytical mind and love solving problems. Problem-solving is the name of your game. You possess the curiosity and force of intellect to take complex problems, conduct rigorous analyses and present solutions in simple and concise terms. You derive joy from brainstorming with teammates.
• You are highly adaptable. Whether it’s diving into the weeds or jumping back up to work through strategic priorities, you can do it all with ease. You can work on any project, with any team across the organization – not because you know everything, because you love working on teams and you are the one who always puts it on themself to see their team succeed.
• You are a strong, intentional relationship builder and collaborative teammate. ​You thrive on bringing different stakeholders together around a common goal and foster a spirit of collaboration with staff during both routine and transformational periods. You seek to understand different contributors’ motivations and enjoy finding creative ways of meeting multiple objectives. You shape relationships with an ethos of reciprocity.

 

HOW YOU WILL BE MEASURED

At the end of year one, the Director will have gained a deep understanding of all DOROT programs; built productive, trusting relationships with staff within the CCS portfolio that foster positivity and creativity; and established strong collaboration with peers. S/he/they will have coached Managers and other staff to set and achieve programmatic goals that reflect current and new programmatic directions, utilizing strategic vision discussions, program plans and ongoing reflection to support successful execution. The Director will have also partnered with the Senior Program Officer for Supportive Services and the Senior Program Team to complete a comprehensive review of the psycho-social assessment used for in-home programs and the client management system used to track this and other client interactions/ activities, with an eye toward system and protocol enhancements. It will also be essential to address some critical questions about the appropriate breadth and depth of social work intervention to support DOROT’s service delivery model and alleviate older adults’ loneliness and isolation. Finally, a strong Director will be an engaged and confident leader who helps staff grow and thrive while also setting the tone, pace and expectations for team deliverables.

QUALIFICATIONS 

• LCSW (SIFI required), with knowledge of DSM-V
• Ten years of experience in aging services or related field and in supervising a team of social workers and/or informing clinical best practices
• Proven track record of program management and supervision, demonstrating an increasing level of responsibility
• Comprehensive understanding of the field of aging and social work best practices, and experience in establishing effective operational policies and protocols to maximize client services and outcomes
• Experience with and comfort in representing an organization among various stakeholders and audiences
• Knowledge of the field of non-profit management

 

DOROT, Inc. is an equal opportunity employer providing for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.