Overview
Supervisor: Senior Director of Programs
Job Status: Non-Exempt/Full Time
Job Hours: 35 hours per week (M-F, 9AM-5PM)
Location: Midtown Manhattan
Compensation: Commensurate with Experience
About Encore: How have you impacted someone’s life today? At Encore Community Services,
our teams are dedicated to supporting the lives of older New Yorkers so that they may live with
dignity and decency in a safe and caring environment. For over 40 years, Encore Community
Services has provided care to the elderly of the Clinton, Times Square, and Midtown
communities. Encore provides a comprehensive array of programs for older New Yorkers
including supportive and affordable housing, home delivered and sit down meals, case
assistance, education, recreation, and friendly visiting. The organization takes a “no wrong door
approach” to ensure Seniors are able to access all of their neighborhood and other entitled
resources so they may age in place comfortably for as long as possible. Encore is at an exciting
inflection point in its development. The organization is working to build off a rich history to
deepen its services and scale the work of giving back to seniors. Encore is keenly aware that the
demographics of Older New Yorkers is rapidly evolving. Therefore, Encore must also evolve to
ensure the health, mental health, and economic stability of New York’s diverse and vibrant
senior community.
About Position: The Front Desk Liaison will be an integral member of our Senior Center
programs and services joining meal deliverers, social workers, numerous volunteers who serve
our members each day. Reporting to our Senior Director of Programs who oversees our senior
center programs and services, the Front Desk Coordinator will have primary responsibility for
assisting with all administrative, customer service and operational functions of our Senior
Center, Pantry and Shop and Escort program. This position does require the ability to stand for
a period of time and lift 20lbs. The ideal candidate must be energetic, friendly and professional
while being able to manage multiple tasks in a fast-paced environment.
Job Responsibilities:
• Greet senior members, volunteers and staff in a courteous and friendly manner.
• Interface daily with members providing excellent customer service, fielding questions
and responding to member needs.
• Welcome and orient new members and ensure accurate documentation of new
membership applications in databases.
• Maintain and input accurate information and data in appropriate databases about
members, schedules and volunteers for tracking and program evaluation.
• Screen and triage calls, arrange appointments and referrals.
• Maintain and input accurate information and data in appropriate databases about members, schedules and volunteers for tracking and program evaluation.
• Maintain appropriate files and records.
• Take clear and concise phone messages.
• Complete member enrollment for new seniors.
• Keep front desk area neat and tidy at all times.
• Distribute mail and handle routine correspondences such as newsletter distribution.
• Assist with Pantry and Shop and Escort Services.
• Assist with Senior Center events and activities.
• Report any incident or accident pertaining to clients to supervisor.
• Providing socialization and companionship.
• Upkeep of Senior Center pantry and other Escort related supplies.
• Carry out other duties as assigned.
Job Qualifications:
• High school diploma or equivalent;
• Ability to stand for a period of time and lift up to 20lbs;
• Office Management experience;
• Bilingual Required – Spanish or Mandarin preferred;
• Good organizational skills and ability to multi-task;
• Computer Skills, Data Entry;
• Ability to communicate well with people in personal contacts and on the phone;
• Must have a neat and friendly appearance;
• Strong reading skills and ability to create and navigate written instructions and lists required;
• Demonstrated customer service experience preferred;
• Strong verbal communication; interpersonal skills and ability to work as part of a team;
• A sense of compassion, understanding and empathy for the elderly population;
• Ability to maintain confidentiality;
• Some occasional weekend and evening work may be necessary.
Due to the high volume of applicants, only qualified candidates will be contacted. No phone
calls please. Encore Community Services is an equal opportunity employer and does not
discriminate on the basis of race, color, gender, socio-economic status, marital status,
national or ethnic origin, age, religion or creed, disability, or political or sexual orientation.
Reasonable accommodations may be made to enable individuals with disabilities as defined
by the ADA to perform the essential functions of the job.
All new hires must be vaccinated against the COVID-19 virus, unless they have been granted a
reasonable accommodation for religion or disability. If you are offered employment, this
requirement must be met by your date of hire, unless a reasonable accommodation for
exemption is received and approved by Encore Community Services.