Overview

Intro/Program Description: The Baxter Safe Haven is a 74-bed transitional housing residence for homeless adults. Services include case management, harm reduction, housing readiness, counseling, medical and psychiatric services, groups and recreation, meal service and 24-hour 7 day a week security.

Purpose of Position: Provide support and clinical supervision to case managers and other social service staff with the goal of helping clients achieve stable permanent housing. Act as the liaison with on-site medical and psychiatric providers. Assist Program director with daily operations as needed.

Schedule: Tuesday through Saturday, may require occasional evening, rotating on-call

Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 

Role, Responsibilities, and Essential Duties

Ensure provision of quality and timely services, including psychiatric and medical care, entitlements, assessment & treatment planning, and linkages to day programs, clubhouses, employment, and recovery. Act as Liaison with on-site medical and psychiatric team. Coordinate and manage day to day program operations along with Program Director. Move clients into permanent housing.

  • Supervision of clinical and non-clinical staff
  • Ensure that all documentation (including, but not limited to, progress notes, service plans, health forms, housing applications, reports, etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards.; provide coaching on policies and clinical practice.
  • Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, harm reduction, and strengths-based approach
  • Ensure collection, tracking, and analysis of data
  • Provide weekly supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required;
  • Participate in intake/admission meetings of new clients
  • Coordinate client care with all onsite treatment providers, serve as liaison with medical and psychiatric staff
  • Advise staff re: clinical assessment of clients and need for hospitalization, coordinate 9.58 as needed
  • Assist with audit preparation and performance improvement plans as needed
  • Assist Program Director with daily program operations, serve as senior leader in Program Director’s absence
  • Interface with various community agencies, funders and stakeholders relevant to our client population
  • Coordinate the scheduling of all contracted treatment providers and consultants.
  • Collaborate with staff in other GRCC programs to coordinate client service
  • Attend staff meetings, case conferences, training programs and supervision meetings
  • Participate in developing group curriculum and facilitate group activities as needed
  • Other duties as required

Qualifications/Educational Requirements

  • MSW, LMSW, LMHC or related field, LCSW preferred
  • Supervisory experience required
  • Experience with transitional or supportive housing a strong plus
  • Experience working with individuals diagnosed with mental illness, substance use and homelessness strongly preferred.
  • Bilingual (English and Spanish) a plus

Skills, Knowledge and Abilities

  • Strong leadership skills
  • Understanding of homelessness, housing first, client centered approach, and harm reduction models preferred
  • Ability to multi-task/work in a fast-paced environment
  • Excellent verbal and written communications skills
  • Strong interpersonal skills
  • Ability to work to collect, track, and analyze data
  • Team oriented
  • Good judgment and problem-solving skills
  • Strong organizational skills
  • Computer literate

Computer Skills: To perform this job successfully, an individual should have/be:

  • Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
  • Able to use or learn to use AWARDS database
  • Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
  • Able to use or learn other electronic databases, programs, and funder-related software as needed

Physical Requirements

  • Frequent walking and standing, occasional lifting

Work Environment

  • Indoor office
  • Some visits to client dorms required

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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