Overview
Intro/Program Description: The West Side NORC (Naturally Occurring Retirement Communities) promotes the concept of “aging in place” by providing a myriad of services for residents which enable them to remain in their homes and lead healthy and fulfilling lives. The Goddard Riverside West Side NORC is comprised of several cluster buildings on the upper west side and serves residents age 60+. Comprehensive services include social work/case assistance/management services, health promotion services, recreational/educational/social group activities, as well as other support services provided by on-site Goddard Riverside staff.
Purpose of Position: The Part-time Social Service Aide is responsible for providing outreach to the community, providing telephone reassurance and wellness checks, and providing members with escort, chore assistance and friendly visiting as needed.
1. Provide chore, shopping assistance services to older adults
2. Escort clients to appointments
3. Assist individuals to participate in NORC activities
4. Set up Community rooms for classes, special events, community events
5. Take attendance at all activities (virtual and in person) and records data, entering info in Peerplace
6. Duties as otherwise assigned
7. Will also provide SW with help with applications for benefits, including Medicare, Medicaid, long term care, SNAP, HEAP, accessing Food Resources, referrals and providing connections to medical care, in-home care, legal service in coordination with social work staff.
8. This person must have strong interpersonal and administrative skills and prior experience working with older adults
Schedule: 18 hours per week, some evening work.
Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.
Roles, Responsibilities, and Essential Duties
Client Services:
• Provide Individualized services to NORC members, ensuring that the need of individuals and the community are met
• Provide emergency assistance and outreach if needed
• Participate in outreach strategies ,activities to engage and enroll new participants
• Conduct ongoing outreach and collaboration with other agencies to access additional resources and services
• Communicate and coordinate with NORC building management and staff Program Development:
• Collaborate with Program Director and Social Worker to develop additional NORC services based on member need or interest
• Collaborate and build sustainable relationships with partners and other agencies
• Attend community meetings to cultivate relationships with community members, other services providers, local government entities
• Participate in and help to develop special projects or new initiatives
Program Administration:
• Implement, support and follow all agency policies and procedures.
• Complete all chart work and requirements in a timely and thorough manner
• Establish and enforce safety rules and emergency procedures.
• Attend staff meetings, agency-wide meetings and trainings, supervision sessions
• Participate in program assessment and improvement plans
• Other duties as required and assigned by Director
Qualifications/Educational Requirements:
• BA with case assistance experience
• Experience working in a professional environment with older adults
• Fluency in a second language is a plus (Spanish preferred)
Skills, Knowledge and Abilities:
• Strong clinical, writing and administrative skills
• Knowledge of the strengths and needs of older adults
• Ability to communicate with and engage members who may present with some barriers (physical, hearing or visual impairments, mental health issues, etc.)
• Ability to multi-task and work in a fast-paced environment
• Ability to write accurate and concise chart notes
Computer Skills:
• Experience with Microsoft Office programs, especially Outlook, Word and Excel
• Ability to learn and use electronic databases
Physical Requirements:
• Ability to walk and stand frequently, make home visits to the various NORC buildings
• Ability to travel to homebound members and hospitals, rehabs if needed Work Environment:
• Shared Office spaces and Community Rooms in several buildings
• Occasional home visits, hospital and rehab visits, or escort to appointments
• Remote work if necessary
Qualifications/Educational Requirements:
• BA with case assistance experience
• Experience working in a professional environment with older adults
• Fluency in a second language is a plus (Spanish preferred)
Skills, Knowledge and Abilities:
• Strong clinical, writing and administrative skills
• Knowledge of the strengths and needs of older adults