Job Description

The Grow Brooklyn Free Tax Prep program, also known as VITA, offers free tax preparation to low- to moderate-income households, persons with limited English, persons with disabilities, the elderly, and undocumented immigrant taxpayers.

Position Description

The successful candidate would be responsible for assisting in managing program development, marketing the Free Tax Prep Campaign team, and providing support to callers to our appointment hotline. Bilingual Fluency in Spanish & English necessary .

A key component in successful outreach is the ability to communicate a clear, cohesive, and positive message regarding GB’s mission and programming. This will include grassroots campaigns that open communication channels between GB and the community at large. Being a Tax Preparer is not a strong focus of this position, but the ideal candidate will be able to quickly learn and understand the IRS Volunteer Income Tax Assistance Program. Training is provided.

A list of the responsibilities includes:
  • In conjunction with administrative team, specifically support Free Tax Prep program to meet our funders’ objectives
  • Manage opening and closing the office and call center staff, as assigned; occasionally fill-in for absent Site Manager or Quality Reviewer at tax sites.
  • Assisting in developing and fostering tax-time saving programming among unbanked and underbanked populations
  • Travel to locations to assist in keeping tax sites in line with IRS codes and requirements; this includes being sure all IRS and DCWP signage is visible and up to date.
  • Coordinate daily reports summarizing staff progress in call center
  • Assistance with ordering supplies, as needed
  • Complete REQUIRED training through the IRS VITA/TCE Program when the software is available
  • Provide other assistance as needed.
Preferred Skills:
  • Must be able to communicate clearly and have a high level of customer service skills.
  • Attention to details and strong organizational skills is a must
  • Able to work with computers, Microsoft Office, Outlook, etc., photoshop or graphic program; intermediate  MS Excel or Google Sheets knowledge
  • Ability to empathize and communicate with those facing economic, social, health, age, and educational barriers in a diverse community.
  • Experience in high volume, retail-oriented customer service; hardworking and self-directed, with strong organizational skills
  • Experience in leadership, managing staff (with emphasis on temporary, seasonal employees) preferred.
  • Excellent written, design, verbal and presentation skills as well as good computer skills; writing sample required
  • Great communication skills and a strong passion for social and economic justice, anti-racism, and empowering the lives of low-income, senior, and immigrant populations.

Required experience: Customer Service: 3-5 years preferred; Management: 2 years