Overview

About The Perelman Performing Arts Center

Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site. Now under construction, The Perelman Performing Arts Center (“PAC NYC”) is the realization of that plan and process. Programming at PAC NYC is scheduled to begin in the second half of 2023. 

Our mission

PAC NYC’s mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships. Our art and our audiences reflect the dynamic energy of all five boroughs of New York City. Our work asks all of us to consider and embrace the complexities of society. Together, we welcome the entire world. 

The role:

As the Audience Services Supervisor, you know how to connect with people, delivering a best-in-class experience to all visitors to PAC NYC. You are a tech-savvy problem solver, overseeing and managing ticket sales, resolving customer service concerns, and troubleshooting issues that arise with ticketing software/POS system. You will lead front-of-house operations, including overseeing Audience Services representatives and the front-of-house function prior to and during performances.

Your key responsibilities:

Sales & Ticket Management

  • Sell and process all ticket sales in CRM software application, including single tickets and memberships, following all department policies and procedures.
  • Engage in active selling of events, including upselling and cross selling.
  • Maintain knowledge of all offers, promotions, and upcoming events.
  • Solicit donations to the Annual Fund by requesting a monetary donation during ticket sales.
  • Update customer records accurately in the CRM software application including correct spelling of name, mailing address, phone number and email address.
  • Utilize notes within the CRM software application to ensure accurate documentation of all communication between the Audience Services Department and customers.

Customer Service & Facilities Operations

  • Initiate a positive experience while communicating with a diverse patron base.
  • Train Audience Services Representatives at the request or direction of the Director of Audience Services and the Audience Services Managers.
  • Assist patrons with inquiries related to their PAC NYC experience, such as directions, parking, and restaurants.
  • Effectively manage and run all Front of House operations for each performance with regards to patrons, artists, guests, and staff.
  • Actively supervise Audience Services performance shifts including generating daily sales reports, managing banks and cash handling, closing out the daily business, and reconciling daily transactions.
  • Check venue facilities before and after the performance for lost valuables.
  • Report any repair and maintenance needs to the Facilities team.
  • Enforce and oversee all performance guidelines and policies as set forth by PAC NYC.
  • Maintain performance reports for each event.
  • Maintain electronic devices including scanners, assisted listening devices and radios and report to IT when issues arise.
  • With calm and precision, execute PAC NYC emergency procedures in the event of an emergency.
  • Assume the responsibilities of the “Manager on Duty” when the Audience Services Manager is not present.
  • May be assigned other related duties as requested.

What it takes to be successful in the role:

  • 2 – 3 years of experience in box office / house management at a theater or performance venue.
  • Proficient computer and technical skills, confident in their ability to troubleshoot tech issues that arise.
  • Familiarity with ticketing platforms / systems (Spektrix knowledge a plus)
  • Ability to work in a fast-paced environment, handle multiple tasks at once, and demonstrate flexibility when priorities change.
  • Friendly, warm, and engaging with visitors, with the ability to handle all customer interactions with respect and diplomacy.
  • Bilingual, multilingual or fluency in ASL a plus.
  • A commitment to anti-racism and an eagerness to create a culture of belonging.
  • A genuine interest in performing arts; experience in the arts or with an entertainment venue is ideal.
  • Fire Guard / CPR Certification a plus.
  • Evening and weekend availability is required.

Compensation and benefits

Annual salary range is $60,000 – $65,000 plus full benefits. Our benefits package includes health, dental, vision, life, accidental death and dismemberment and disability benefits, and self-insured dental, vision and health care and dependent day care flexible spending accounts. Full time employees are eligible for paid time off and 401K enrollment with employer match.

We encourage you to apply

At PAC NYC, we are committed to building a diverse and inclusive workplace. If you’re excited by this role and the job description aligns with you and the work you are passionate about doing, please apply to the position. We encourage all applicants who are committed to contributing to an equitable and inclusive work environment to submit an application for a role with us without feeling like they need to meet every single qualification of the position, specifically people from traditionally excluded/marginalized groups. You might be the right candidate for this role, or for others that we’re adding to our team. 

Our commitment to creating a diverse and equitable workplace

Equal employment opportunity and a commitment to a diverse staff are fundamental principles at PAC NYC, where employment opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status or any other protected characteristic as established under law.