Under the general supervision of the Director, the Case Assistant will provide individualized case assistance, resources, and referrals to members of the Diana Jones Senior Center and seniors in the surrounding community. Specific duties and responsibilities include:

  • Processing membership enrollment including data entry into funding source required database
  • Provide information, entitlement, and case assistance to seniors
  • Maintain up-to-date files on client entitlements and benefits
  • Compile case assistance logs as required by the program funding source
  • Maintain electronic and physical data/documentation for all clients who require social services, benefits, and/or entitlements; refer to the appropriate service providers (internal and external) for assistance
  • Assist with educational/recreational activities, special events, and trips as needed
  • Attend relevant training to stay up to date on resources available to senior citizens
  • Compile statistics, prepare reports, track attendance, and maintain other records of information as needed
  • Represent RiseBoro in community and interagency activities
  • Other duties as required by the Director


  • Bilingual Spanish required
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Excellent interpersonal and customer service skills
  • Ability to show genuine interest in helping older adults
  • Ability to provide quality services with compassion, patience, and empathy
  • A self-starter with the ability to work independently and collaboratively as a team
  • Commitment to RiseBoros mission, vision, and values
  • Knowledge of funding source databases i.e., PeerPlace preferred
  • Mental Health First Aid skills-based training course completion a plus
  • Proficient in Microsoft Office Suite, particularly Word, and Excel
  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)


  • (BSW) Bachelor’s degree in Social Work preferred
  • Bachelors degree in a related field such as but not limited to human services, counseling, sociology, psychology, gerontology, etc., with a minimum of one (1) year of human service experience including (internship and volunteer experience)
  • Associate degree with a minimum of one (1) year of direct experience in case assistance (including internship and volunteer experience)
  • High School degree or equivalent (HSE/GED) with at least one (1) year of direct experience in case assistance and one (1) year of related experience or training in customer service, health and human services (including internship and volunteer experience)

EEO/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.