The Manager Compensation & Benefits Administration is responsible for planning, designing, implementing and administering compensation and benefit strategies and programs for the agency, as well as assisting in its planning and design. This position will research and bring understanding of external best-practices and innovative trends to apply them to compensation and benefit programs and processes. The primary function of the position is to administer all aspects of the employee benefits program, which includes health and welfare plans, retirement plans, life insurance, leaves of absence, and any other benefit-related plans offered. The position will also be responsible for supporting the Senior Director Compensation & Benefits in evaluating and making recommendations on compensation strategies. 



• Effectively implement and administer all benefit plans including annual open enrollment efforts. 

• Handle the processing of all benefits-related invoices. 

• Effectively collaborate with vendors and external partners to ensure maximum value of services is delivered. 

• Responsible for all ACA reporting and keeps abreast of regulatory changes affecting benefit plans and ensures benefit plans and practices are in compliance with external regulatory requirements. 

• Coordinate communications strategies and activities to educate and inform employees about compensation and benefits. 

• Serve as a key resource for employees and vendors regarding all benefit-related matters. 

• Support all compensation planning processes in collaboration with internal partners 

• Develop internal operating procedures and controls for administering and managing benefits. 

• Determine and implement metrics that assess and monitor the effectiveness of ongoing benefit programs and new initiatives. 

• Communicate actively with Finance, Payroll, HR and other departments to review interdepartmental impacts and reconcile information. 

• Maintain confidentiality of work-related issues, records and personal employee information. 

• Complete special projects, as assigned. 

Customer Service 

• Ensures employees’ questions and leave and disability issues are managed with efficiency, compassion, discretion, and in compliance with all legal guidelines. 

• Develops strong proactive relationships with Finance, Payroll and other programs and departments of the agency. 

• Makes formal presentations and/or conduct training sessions, as needed. 

Record Keeping 

• Manages invoice processing 

• Maintains monthly audits and reconciliations on benefit plans. 

• Supports the preparation of 5500’s. 


• Communication – actively engages in discussions with peers and employees, able to confront peers to challenge thinking respectfully, able to handle adverse and divergent opinions presented in a manner which encourages open collaboration. Ability to communicate effectively, both verbally and written 

• Customer Service – Build and maintains employee satisfaction by understanding the employee’s perspective and the benefits and services offered by the agency. Exhibit a kind and professional demeanor with internal and external customers and employees. Listen, anticipate employee needs and go beyond basic service expectations in a timely and helpful manner. Explore alternative solutions when unable to deliver the desired request or service. Listen to the employee’s point of view and seek ways to improve delivery of services. Emphasize a team approach to providing great customer service. 


• Bachelor’s degree in business administration, human resources or related field or equivalent combination of training and experience. 

• Certified Employee Benefits Specialist (CEBS) certification, PHR or SHRM-CP a plus. 

• 3 years of experience in compensation and benefits 

• Previous experience in working with Payroll and with ADP WorkforceNow 

• Sound knowledge of regulatory and legislative laws and impacts related to compensation and benefit programs (FLSA, Sec 125, ERISA, HIPAA, etc.). 

• Experience working with brokers, insurance companies, and other vendors/service providers. 

• Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex matters. 

• Excellent written, verbal and interpersonal communication skills. 

• Strong organizational/prioritization skills with an ability to multi-task to manage multiple projects while maintain a close attention to detail. 

• Proficient in Microsoft Office; advanced knowledge of MS Excel. 

• Self-starter with the ability to thrive in a fast-paced environment. 

• Possess proven operational, interpersonal, project management, vendor management and leadership skills. 

• Ability to maintain confidentiality. 

ADA/EEO/OSHA Statement: 

Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

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