Therapeutic Case Planner – Safe Way Forward


Safe Horizon’s Safe Way Forward Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients.


The Therapeutic Case Planner provides both practical advocacy services and support to domestic violence survivors, their children and the person causing harm (separately). Duties may include the following:

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Conduct comprehensive intake and needs assessments for survivors of domestic violence, their children, and/or persons causing harm in intimate partner relationships;
  • Provide crisis intervention and short-term counseling for survivors of domestic violence
  • Deliver high quality case planning and practical services to children and families including assistance with obtaining services including, but not limited to: safe housing, public benefits, emergency financial assistance, educational services, legal advocacy and representation, and other needed services
  • Commit to developing practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach
  • Engage in safety assessment and risk management dialogues with clients to safety plan
  • Conducting home, office, and school visits with clients and their families.
  • Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement
  • Work closely with the Administration for Children’s Services’ Family Service Unit (FSU) and Family Court Legal Services (FCLS), and participate in family court hearings
  • Accompany clients to appointments related to accessing services such public assistance and other entitlements
  • Participate and support clients in family team conferences
  • Maintain clear, concise, and timely documentation with all relevant client information including data entry into a computerized record keeping system
  • Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm)
  • Implement strategies for addressing vicarious trauma
  • Participate and support clients in family team conferences
  • Make phone calls and write letters to advocate on behalf of clients
  • Preparing for and participate in regularly scheduled SWF team case review meetings about new and on-going cases
  • Maintain open communication with supervisors and team members
  • Complete referrals and collaborate with other service providers internally and externally as needed
  • Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm)


  • Combination of two years of experience working with victims of domestic violence and / or child welfare
  • Training and experience in case management and/or working with survivors of domestic violence or persons causing harm in a trauma-informed setting;
  • Master Degree required, MSW, LSW, MH, LMH or equivalent relevant experience (ACS will consider a waiver for BA or BS Degree with experience)

Knowledge and Required Skills:

  • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family;
  • Strong communication and organizational skills;
  • Excellent interpersonal skills, be assertive and well organized;
  • Ability to work under pressure in a calm and reassuring manner;
  • Demonstrate the ability to work independently and also work on a team with an appreciation of different points of view
  • Ability to work evenings as needed and maintain a flexible work schedule
  • Basic understanding of computer and systems for managing case records
  • Strong oral and written communication skills
  • Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

 AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf