Overview
Student Leadership Network supports young people growing up in diverse underserved communities to gain access to educational opportunities that help prepare them to lead successful lives. In 1996, Student Leadership Network (SL Network) opened the United States’ first all-girls public school in 30 years – The Young Women’s Leadership School of East Harlem. What started out with one school has grown to a network of 41 public schools, including 21 all-girls schools nationwide. Over the last 24 years, SL Network has impacted more than 50,000 students. SL Network supports three life-changing programs that empower youth from underserved communities to disrupt the cycle of poverty through education: The Young Women’s Leadership Schools (TYWLS), CollegeBound Initiative (CBI), and Young Women’s Leadership Network (YWLN).To learn more, visit www. studentleadershipnetwork.org .
The Development Operations Associate will report to the Managing Director of Development and collaborate with the development team, the marketing and communications team, the data team, and the finance team. The successful candidate is a strong project manager who will help the department to operationalize systems and processes to help frontline fundraisers to meet their goals. The Associate must be highly organized, have strong analytical skills, superb written and oral communication skills, outstanding attention to detail, ability to multi-task, meet deadlines, follow-up and achieve results. A passion for expanding educational opportunities for students is essential.
Primary Roles and Responsibilities include but are not limited to:
With support from the Managing Director of Development, maintain and improve administrative systems, policies and procedures, and infrastructure to manage the day-to-day operations and financial functions of the department, with a focus on:
Gift Processing and Acknowledgments
• Manage all gift entries (individual, event, corporate, foundation, growth and campaign gifts) and acknowledgment processes, making recommendations for automation and data collection improvements where appropriate.
• Ensure SL Network donors can make gifts easily and be acknowledged quickly. Oversee all systems and collaboration with the finance team to ensure that development records are accurate and complete.
• Process, track and acknowledge matching gifts.
• Maintain accurate and complete records of gifts for reporting and auditing purposes (including monthly financial reconciling) in consultation with the Managing Director of Finance.
Database Management/Salesforce Administration
• Manage the use of Salesforce and serve as the superuser to capture, report, and analyze data, working across teams to ensure needs are met.
• In partnership with the Manager of Systems, work to improve the efficiency and effectiveness of the database for the Development team.
• Update Supporters’ List on a monthly basis; collaborate with the Individual Giving Associate and the Marketing and Communications team to ensure they have updated information and language.
• Generate mailing, emailing lists by managing contact lists in Salesforce.
• Process all incoming gifts and pledges into Salesforce, ensuring proper gift coding and accurate and up-to-date donor information.
• Monitor and maintain the integrity of the department’s data in Salesforce.
• Manage the build out and execution of digital fundraising campaigns through Salesforce, Classy and Campaign Monitor.
Team Coordination & General Support
• Serve as the development team’s “Jack-of-all-trades” as well as the team’s resource for data, reports and systems.
• Provide timely, regular and accurate reports for Development and Leadership team meetings, board meetings, forecasting, and measuring progress against annual fundraising goals.
• Provide data analysis and reporting to inform development strategy, understand donor behavior and track success of the development team.
• Create and maintain tools to track and report progress towards individual and team development goals.
• Work with the department to define project scope and timelines, set team direction, and track project progress for fundraising-related communications and initiatives.
• Manage the department-wide calendar, which will capture department meeting, internal meetings, major external meetings, the team’s days out of the office, and deadlines.
• Plan the department meetings, including their scheduling, capturing and sharing notes with team members.
• In collaboration with the Managing Director of Development, coordinate bi-annual departmental retreat.
• Support the Managing Director of Development in managing the Board of Directors.
• Collaborate with the Individual Giving Associate and Director of Individual Giving to create and implement appeals.
• Other duties as assigned.