Overview

Carter Burden Network (CBN) is seeking a compassionate and detail-oriented Case Worker to join the Roosevelt Island Older Adult Center team for a temporary 12-week leave replacement, with the possibility of extension based on program needs. This position plays an essential role in connecting older adults to vital resources, benefits, and community supports that enhance quality of life and foster independence.

The Case Worker will provide individualized assistance, conduct needs assessments, facilitate referrals, and maintain accurate case documentation while working closely with participants, staff, and local community partners. This role offers a meaningful opportunity to make a direct impact within a supportive, mission-driven organization that values service, dignity, and collaboration.

Core Competencies

  • Customer Service – Provides compassionate, person-centered assistance to all clients.
  • Communication – Listens actively and communicates clearly and professionally.
  • Problem Solving – Identifies client needs and develops effective, creative solutions.
  • Dependability – Demonstrates reliability, accountability, and attention to detail.
  • Teamwork – Collaborates effectively across departments to achieve program goals.

Specialized Knowledge and Skills

  • Strong interpersonal and communication skills with the ability to build trust and rapport with older adults from diverse backgrounds.
  • Knowledge of NYC benefit programs, housing resources, and older adult services.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently, meet deadlines, and manage multiple priorities.
  • Proficiency with data entry and case management systems.

Qualifications

  • Bachelor’s degree with 1–3 years of relevant experience, preferably with older adults; background/degree in Social Work, Human Services, Psychology, Gerontology, or related field preferred.
  • Verbal and written bilingual proficiency in English required; bilingual in Spanish or other language a plus.
  • Experience with client advocacy, benefits navigation, and resource coordination.

The ideal candidate is empathetic, organized, and able to balance client-facing responsibilities with administrative precision. The Case Worker embodies CBN’s core values:

  • Responsibility – Acting with integrity and accountability in every client interaction.
  • Boldness – Taking initiative to connect participants to innovative supports and opportunities.
  • Heart – Demonstrating compassion and dedication in service to older adults.
  • Respect – Honoring the individuality and dignity of all people.
  • Community – Building meaningful connections and fostering inclusion across CBN’s programs.

The Case Worker role offers a competitive salary range between $26.72–$28.37 per hour (annualized equivalent $48,630–$51,633 per year) in full compliance with the NYC Pay Transparency Act, with final placement based on experience, skills, and internal equity. We offer a generous benefits package that includes multiple health and dental plan options (including 100% employer-paid coverage), 15 vacation days, 4 personal days, 10 sick days, and paid holidays. Additionally, employees are enrolled in a 403(b) retirement plan featuring a 3% employer contribution and the opportunity for a matched contribution after one year. Our supportive culture encourages professional development through training, mentorship, and growth opportunities.

This position is available immediately.

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