Overview

Overview: Project Home is a blended program that combines the following services: homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy group. The Case Manager provides direct services to families and individuals facing housing instability and/or are dealing with a wide range of housing issues including eviction, lack of repairs, lease issues, lack of tenants’ rights information, maintenance of housing subsides, and assistance with emergency housing issues to name a few. Direct services include tenants’ rights counseling, landlord /tenant mediation, advocacy in court or hearings and to secure/maintain benefits and entitlements, and crisis intervention.

This role has opportunity for professional development and trainings such as receiving the Family Development Credential- FDC, community leadership, and agency advocacy.

Responsibilities:

  • Perform outreach (home and community), intake, and on-going assessment to understand tenants’ needs and plan next steps to address housing needs
  • Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions
  • Assist with programmatic outreach and community education around housing issues
  • Provide crisis intervention and counseling
  • Document all services provided to clients in writing via Salesforce, Capricorn, and or HMIS (AWARDS); keep client files up to date; and provide regular statistical reporting on outcomes
  • Coordinate with Project Home and other University Settlement staff for quality control and integration of services
  • Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
  • Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level
  • Conduct outreach to participants, community organizations and housing linkages
  • Perform other tasks consistent with this job description as assigned by the Director

Qualifications:

  • Bachelor’s degree required (Social Work or related major preferred, but not required)
  • Bi-lingual in Spanish and/or Chinese (Cantonese and/or Mandarin) is required
  • Excellent communication skills (verbal and written)
  • Organization and follow-through
  • Knowledge of housing and social welfare systems in New York City a plus
  • Ability to work within a culturally diverse community and as part of a team
  • Tenacious advocacy skills and a commitment to “case to cause” direct services perspective

Hours: 35 hours/week, Monday- Friday 9AM- 5PM. Flexibility is required for potential evening and weekend events.

Additional: Union position and generous benefits

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law. All University Settlement employees are vaccinated in accordance with the laws set for by the City and State of New York.

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