Overview

Urban Pathways serves as the first point of contact for New York City’s most vulnerable residents – people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our “housing first” approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home.  Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.

About the Outreach Program​

Urban Pathways outreach programs serve as the first point of contact for many homeless New Yorkers. Outreach Teams engage difficult-to-reach individuals through consistent engagement, assessment, intensive case management, and referrals to services to help individuals move into housing and/or treatment.

Job Responsibilities:

Reporting to the Deputy Executive Director, the Program Director’s duties include:

  • Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.Develops and coordinates program-specific policies and procedures in collaboration with Social Services/Social Service Supervisors.
  • Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
  • Oversees the day to day operations of the program.Schedules all Outreach staff and ensures that all weekday, weeknight, weekend day, and weekend night shifts are covered.
  • Goes out with outreach teams on shifts as needed and monitors services rendered in the field.
  • Manages all Code Blue and Code Red team assignments and follow up.
  • Develops, implements, and evaluates client policies, practices, and procedures in conjunction with the Deputy Executive Director.
  • Ensures a stable Social Services unit with oversight of program planning, structural organization, staffing, and ensures compliance with all policies, procedures an regulations.
  • Recruits, hires, and orients, and supervises and evaluates staff.
  • Monitors program fiscal operations and develops the annual budget in consultation with Deputy Director and Finance Department.
  • Prepares reports as required by Urban Pathways, funding and regulatory agencies.
  • Attends monthly Program Directors’ meetings and other meetings as necessary.
  • Assists in the development of proposals and/or contracts with funding or potential funding sources.
  • Designs and oversees record keeping systems for employee accrued time, finances, inventory, accounts payable, and client demographics.
  • Prepares draft contracts with potential consultants or vendors; initiates contracts for signatures that meet the needs of the program.
  • Establishes relationships with vendors and supervises merchandise quality.
  • Ensures proper handling and reporting of critical incidents.
  • Establishes and promotes inter-agency and community relations.
  • Represents the program and Urban Pathways at governmental, community and agency meetings as designated by the Deputy Executive Director.
  • Job Qualifications: Master’s Degree in Social Work, Psychology, or other related field required. LMSW preferred.
  • Knowledge and understanding of mental health diagnoses, symptoms and evidence-based interventions required.
  • Three to five years experience working with mentally ill/MICA and/or homeless adult population required; including three to five years supervisory and administrative experience.
  • Three to five years’ experience working in a street outreach setting preferred. Familiarity with programs and systems issues relevant to street-homeless mentally ill/MICA adult population required.
  • Strong written and verbal communication skills. 
  • Good interpersonal and problem-solving skills and ability to manage multiple projects.
  • Strong budget and fiscal skills. 
  • Strong computer skills and experience with Microsoft Word and Excel.  Experience with AWARDS and CARES preferred.
  • Valid drivers license and willingness to operate agency vehicle required.
Apply for job